Thumann Agency Insurance Dallas
Thumann Agency, Inc.
Insurance & Financial Services Agency
Insuring Families and Businesses in Dallas for over 20 years

Phone: (972) 991-9100

Testimonials

"We had a wonderful experience with the Thumann Agency. We called needing to increase our business insurance and ended up moving over our business and personal insurance to Thumann. Bryan Long was patient with all of our questions and changes and continues to get us our commercial insurance certificates when we need them. Jennifer and Holly helped us out on the personal side, and were also so very patient with all of our questions and changes. (We had a LOT) We have been so unhappy for years with our insurance agents, and the main reason we moved was for the customer service and relationship we realized we could have with Bryan. The agent/client relationship is more important than anything else. Thank you!"
Tylena & Westley Campbell with Fire Texas Fire Protection Waxahachie, Texas
I can't say enough good things about my experience with the Thumann Agency. We have all of our business insurance with them and I am in the process of moving my personal policy to them too as they come up for renewal. Everyone I have dealt with has been very professional and very fast to respond to my needs. That is huge for me, as I don't like to waste my time and the team at the Thumann agency definitely respects that. Just recently one of vehicles was involved in an accident which resulted in a total loss of our vehicle. The other driver was at fault and we even had a police report stating that. The other driver's insurance said they would accept 80% responsibility which I thought was absurd and that would have added up to a $4000 loss for me. I called the Thumann Agency and Steve, the owner, called me back and advised me how to handle the other insurance company. I did exactly as he told me and the very next day, the other driver's insurance company called me to say that they reviewed the file and they are going to pay 100%. Saved me $4000!!
Jimmy Swigart
I was rear ended by a hit and run driver back in May. We called your office that evening. The claims adjuster was at our house the very next day! We were able to get a rental car the same day and have my vehicle towed. Long story short, my vehicle was totaled and even being disappointed there was a silver lining. We were able to get me another vehicle that was the same year, model and features, in fact the only difference is the VIN number. But even more exciting was you were able to pay off my totaled vehicle in full! Thank you for all your care and attention to detail and for helping us out in what could have been a traumatic experience for us...oh and did I mention I was scheduled to have knee replacement surgery in three and a half weeks after my accident? Your office took a HUGE weight off our shoulders with one less thing to worry about!
Carol and David Childress
I love and trust this agency. I have been with them for over 12 years and they have always been there at any time I needed anything. Whether it be advice or finding any help we may need with our home. Steve Thumann is available to personally assist with any of our needs. Do not know what I would have done without him all these years.
BECKY ESTES
Found us the best house insurance for the lowest price. Even though we had only had the insurance for a few days when the big hail storm hit , he was still an easy claim.
Rhonda Simmons
The Thumann Agency was very helpful to me from the first phone call on. I just started a new business and they helped me work through all of my insurance needs. I look forward to many years of growth while working with them.
Elisha French
I have been with Thumann Ins Agency for several years and the level of professionalism goes well above and beyond any other Insurance agency I have dealt with. The relationship has been great and I will continue to do business with you for years to come, thanks for being an awesome compamy and always taking care of me.
Tee Walker
Excellent! Joined several years ago and started to save money. I saved more than USAA offered. I recommended your agency to a friend years ago when she was trying to get a homeowners policy. She ended up saving over $100. I recommended a friend a few weeks ago and she is now saving a lot of money and got rental protection. Thank you for your service!
JohnK Wright
We were extremely pleased with Brian and Whitney. I had a deadline and they met it in a prompt to business like way within 24 hrs. I will be moving all my insurance requirements as the come to renewal with these wonderful people and will refer anyone that needs an honest, professional and friendly Insurance needs to Tuman Ins. Agency 5 *****
Randall & Debbie Saxon
Been with the Thumann Agency for years, always have had great experiences. This year Holly has taken over my account and made some solid recommendations that have helped protect my interest more comprehensively. Thank you for being apart of my team. Jeff Grenier, Owner Grenier Properties, LLC
Grenier Properties.
"Thumann Agency has the best customer service I have ever encountered! The level of professionalism is unbelievable. Everyone in the office is so friendly and incredibly helpful. If you need insurance, this is the place to call!"
Sharon Smith. Desoto, TX
"Steve and his team are fantastic. They have always been there to help us. I love the personal attention that I receive when I call their office"
Christalle Beaumont. Royse City, TX
Easy. Seamless. I got quotes from other places, and this was by far the best!
Wesley Ballard
This is the first time that I have dealt with an insurance company that actually seems to care. On my very first Visit to the Thumann Agency, I must say that I was impressed to how attentive they were to my needs. I would highly recommend using the Thumann Agency for all of your insurance needs.
Rick Getts
Excellent! Joined several years ago and started to save money. I saved more than USAA offered. I recommended your agency to a friend years ago when she was trying to get a homeowners policy. She ended up saving over $100. I recommended a friend a few weeks ago and she is now saving a lot of money and got rental protection. Thank you for your service!
JohnK Wright,V,
Although I have never met anyone from the office in person, I have always received professionalism and courtesy from everyone in the office. Thank you for the holiday and birthday cards!
Jocelyn Rivera
One on One, VIP service all the time.
ROBERT UMANA
How had a very pleasant experience working with Emily Irby, Account Manager. Emily was fully knowledgeable to fulfill my needs for my home insurance updates and my recent change in my Auto coverage. It was painless and a great experience for me to have all my needs met with the quality and kindness of Emily. Thank you for allowing me to express my joy in working with Emily.
Renee Galvin
We are so very pleased with our experience with everyone at the Thumann Agency... starting with our very first meeting we knew we would be in good hands... and we have not been disappointed! Holly went the extra mile to ensure all of our needs were met and in a timely manner; she (and the entire team) exceeded our expectations with every aspect of our insurance needs. We will definitely recommend the Thumann Agency to our family, friends, and colleagues!
Ms. Barbara Drake
So far we have been with Thumann for almost five years and we are thoroughly pleased with the customer service and their attention to detail!
Shawna Torres
I have been a client of the Thumann Agency for many, many years. Customer service at Thumann Agency is always outstanding. Whenever I call in to renew a policy, discuss a new policy or just have questions, my request is handled very fast and professionally. I frequently request COI's from Pat for my various vendors and she takes care of these in the quickest most efficient manner. Thank you for providing these services and keep up the good work.
shari Ben-Shabat
I was looking around for insurance for my tree service business, and I am glad that I stumbled upon these guys. Bryan was very helpful and answered all the questions that I had in a very informative and easy way for me to understand. I was even told that they would be willing to stay a little later after closing hours in order for me to be able to go in and sign some papers. These guys are truly amazing, hands down the best customer service I've ever had.
Mr. Moises Ventura
My agent was very active, and quick about finding my policy. He made sure I had more coverage for less, and that I was totally satisfied with my policy. Thank you John.
Ms.Mitcham Sonji
Excellent and friendly service with low cost on insurance. Perfect job.
Mr. William Bentsen
I am with Thumann Agency for over 20 years, that speaks for itself outstanding service!!:)
Admir Sarac
Could not have been a better experience. Called for quote in the morning and had insurance by the afternoon. Particularly appreciated the contact with the leasing office so I did not have to on a busy day!
Ms. Susan Shiring
THE Thumann Agency. Is the best. They will find the lowest cost for Insurance. My Home Ins. is with them they give me the very best they have to offer. Been a customer for about 5 yrs now. None better.
DELORIS DARTON
My dad recommended the Thumann Agency when I got my first car. More then a decade later I'm still with them and not only with my car, but now with my apartment. They always are quick to respond to any questions I have and help find me lower rates out of the blue. Might be silly to say, but they're almost like family, I've been with them such a long time.
Adam Wright
This is a great insurance company, all of the employees that I have spoken to over the phone or via e-mail for he past several years have been friendly, courteous and professional. Thanks for being a great company to do business with.
TEE WALKER-SYKES
Whitney helped us with most of the process. She was very friendly and helpful. I liked that she was readily available to answer my questions and get things done.
Mr. Isamel Arpero
Easy, seamless, quick and the best deal! Couldn't be happier with how everything went. Great prices, quick and easy process. Super helpful and nice people! Thank you!
Amanda Lauro
I had a nice experience and want to thank John for all he did for me. #yourthebest
Ms. Jennifer Hall
Every year at the time of renewal, the staff is always patient in looking over my plan to see if I have the right coverage. Thanks again for the wonderful customer support.
Maria Galindo
This is has been the fastest responding insurance company we have worked with since we opened in 2006. We have all of our business and health policies all at one place. We couldn't ask for better service.
Dena Dennie
"They do a great job on making sure you’re covered at the best rates."
Sharon McMillan. Flower Mound, TX
My agent was very active, and quick about finding my policy. He made sure I had more coverage for less, and that I was totally satisfied with my policy. Thank you John.
Ms. Mitcham Sonji
Steve was very professional, followed up with me even though it wasn't necessary, and very knowledgeable about his product. Will continue to do business with him even after the conversion.
Mr. Ron Katyal
Tammy was very helpful in getting the other party's claims adjuster to make contact with me. She also explained procedures that I could expect to happen and I appreciated her helpful comments. Good job, Tammy! Thank you very much.
Judith Waite
"There is a spirt of excellence that seems to run through the company at all levels. We truly appreciate your passion to make it right."
Cliff Prescott, Fattowels Inc. Pottsboro, TX.
Great customer service! Quick responses and accurate information.
Mr. Laramie Stephenson
The update is certainly an easy thing to do! Very happy that we were referred to you in 2004!
Bonnie Grigsby
"Steve Thumann is the best insurance agent we have ever had. He runs a professional office that provides great, old-fashioned customer service!"
Diane Bruneau, Plano, TX
Steve,
I wanted you to know that I had to file a claim with my homeowners insurance recently and the experience of that.
Since the moment I filed, I have been treated so well. I am beside myself all the care and resources that have come to me during this ordeal. I was only a little over two weeks post op from a major neck surgery when this claim occurred. My initial thought was how I would need help because I could not lift anything! Plus I was still on pain meds which makes me tired. But my adjuster made sure everything was taken care of. They were so kind, always making sure I understood everything that was going on and going to happen and reassuring me that movers and packers would take care of everything. I literally did not have to do much, but worry, and looking back I didn't even need to do that. I had to move twice. Once into a hotel and next into a rental house. Both time Safeco arranged packers and movers to make sure our belongings were all taken care of.
Our Safeco adjuster, Richard, has been professional and so easy to work with.
I am so blessed to have the coverage I did when all this happened! I have had SO many friends and family say to me, who is your insurance company? I tell them it's my agent, Steve Thumann with Thumann Agency! I have gave out so many people your name and said my agent took such good care of me with my Safeco coverage I want to tell everyone about my experience somehow!
Thank you! I am not through with my claim. Actually no were close yet. But I am no longer worried because I know I am protected and covered because of you!
Kathy Holcome
I had a really good experience with this company! I am one of the 1000 people a day moving to TX and finding how to enter the legalities of becoming a state resident. The team is extremely professional, kind and accommodating. There is a spirit of excellence here. Glad I was introduced to them and now a client. I highly recommend them and endorse their excellence!
Ms. Ann Bandini
I was looking around for insurance for my tree service business, and I am glad that I stumbled upon these guys. Bryan was very helpful and answered all the questions that I had in a very informative and easy way for me to understand. I was even told that they would be willing to stay a little later after closing hours in order for me to be able to go in and sign some papers. These guys are truly amazing, hands down the best customer service I've ever had.
Purple Frost, Dallas TX
We got our insurance quote very quick, the paperwork was super easy to sign from my cell phone. Loved that! Looking forward to great business relationship! Already changed out other business to go with them too.
Ms. Amy Wazwaz
Very professional, helpful, friendly staff.
Mr. Klaus Fritz
excellent, nothing but excellent.
I called other agents before I reaching Thumann company.
All of others took weeks and weeks and still going nowhere. They asked me yellow page thick information, they even asked me why I move here?
Thumann is a very good company. professional, efficient, friendly, and hardworking, when I say hard working, I mean, they are not just give you an insurance, they compare many insurance companies, and choice the best one for you.
Last, I am NOT their writer. I do not know them before. I am a vitamin packaging guy. You can find out the truth by calling me at 972-417-3000, Charles.
Mr. Charles Shea
Great customer service. They were very honest and straight forward.
Highly recommended!!!
Mr. Guadalupe Gonzales
Wonderful Agents! I have my commercial, home and auto with Steve Thumann. They have great systems in place and are always very polite and helpful on the phone! No complaints.
Laura H. Frisco Texas
I am glad I found a company that offers great customer service. I have called many companies and a lot don't even return my phone call. Customer service here is definitely five stars.
Mr. Larry Bailey - Four Seasons Gutter Protection
Very professional and efficient. Everyone I dealt with on the phone was courteous, prompt, and professional.
Ms. Laura Davidson
Great customer service. They were very honest and straight forward.
Highly recommended!!!
Mr. Guadalupe Gonzales
"The THUMANN AGENCY is without a doubt an unparalleled force in the insurance business in Dallas, Texas. You and your staff maintain a level of professional and personal integrity that are hallmarks of an agency committed to providing unequaled service to your clients according to their specific and unique needs. After meeting with you and having you go through my insurance policies for my home, automobiles and health insurance, you found much more comprehensive coverage and at a substantial savings on all three policies. I could not have been more pleased with the level of service that you and your associates have provided me and my wife. I heartily recommend the THUMANN AGENCY. Here you will find the best value for the most comprehensive coverage by the most knowledgeable and gracious staff that you will find anywhere. It is my pleasure to be associated with the THUMANN AGENCY"
Bill Stanley: President- HIGH TECH SALES TRAINING & MOTIVATION
Great response and follow up with solutions that made sense.
Phil Wilson
Simply the best ... I initially met Steve Thumann in 1998 and immediately started referring business to him. Not very long after that I became a client. Steve has helped me with my personal insurance as well as my Investment Properties. I have sent many a client his way over the years because he really strives to not only earn your business but service and retain it. To watch his Agency grow over the years is a testament to his agency doing business the right way.
LeRoy Wilkerson - 02.23.2016
Professional and helpful.
Matthew Williamson
"Just wanted to give a shout out to your staff! They are always so pleasant to work with and talk to and they get the job done right the first time! I am very thankful for an insurance agency that provides that kind of service"
Nikki Brezik, Senior Central Supervision Principal, CBRU
The response and communication was great with the agents. However, the information regarding financing commercial policy was not properly communicated. So, I was not aware of the extra financial charges I had to pay. But the overall experience was good.
Chaitanya Gogineni
"We've had the Thumann Agency handling our insurance needs for over 25 years. They have always given us top notch service. Their staff has always given us A plus service and been very professional and given us the best rates in the business. I recommend them for all of your insurance needs. Thank you Thumann Agency for your great years of customer service."
Larry O. Round Rock, TX
We recommend Steve Thumann without reservation. He and his staff are professional and honest. Steve's customer service priority is evident in all of our dealings with his office."
Diane Bruneau. Plano, TX
"We are very pleased with the service we are provided through the fine folks at the Thumann Agency"
Michael Ranshaw @ Innovative Excellence in Leadership, LLC
We have had our home owners insurance through Thumann for 5 years. We developed a roof leak and had to call for instructions. Mr. Thumann was very helpful and informative. I appreciate his level of care and the time he took to help me. We would definitely recommend him and his agency.
Carolyn Clark - 07.14.2015
Been with this agency for a year now, and love the level of service. They shop my policy around every renewal just to see if there is something better out there, and continue to save me a significant amount of money, while still providing coverage that is above and beyond. I couldn't be happier really, they save me time and money. Not to mention, if I ever have an issue or question, a quick e-mail or phone call, and I am taken care of.
Jeff Burns - 01.27.2015
"Thumann Agency, Thank you for guiding me into the person I am today. "You have laid a foundation for me to grow and provided stability in my life. You have molded me into the professional I've become. Thanks for insuring my Family, Friends and Myself for years. I'm very grateful to call you my Agent and to be able to work with you. I would highly recommend anyone to your Agency."
Fiona Irvine
Thumann Insurance is the best. When I had a thousands of questions they had thousand and one answers. They will always go beyond your questions and help you get the best rate. Thanks Thumann for dealing with the nagging woman! Gracias a todos ustedes!
Yesenia Martinez - 02.12.2015
"We refer all of our clients to the Thumann Agency. They offer the best service and work together as a team."
Supreme Lending
"I have had the pleasure of working with the Thumann Agency for many years. Steve and his team are the best in the business. No one will take care of your insurance needs better than these guys. They treat every customer like a friend! Highly Recommend"
Mark McGinnis - Academy Mortgage
"Hi Steve, Just a quick note of "thanks" for your concern and phone call about our recent flood. Don was quite impressed with your call and advice. Thanks again for being a great man and quality insurance agent"
Susan A. Sylvest
"I am very pleased with the courtesy and diligence at the Thumann Agency. Most of my family can agree since we have turned them towards the Thumann agency. Thanks for your great commitment and customer satisfaction."
Robert Raytheon
"The BEST customer service I have ever received. It is a pleasure doing business with Steve and his awesome team!"
Debora Richardson: Administrative Secretary - City of Southlake
"I have been doing business with Thumann for approx 3 years- I changed to Thumann after many years with one of the big insurance companies; I have been more than please with the honesty, integrity and speed in which they do their work."
Carlos Lopez: Owner - C2C Office Furniture
"Thumann has been an excellent agency to work with. On the 2 occasions that I had to file an auto claim, they were very good, as well as patient when directing me to the right contact person with the insurance company assigned to me. When I initially contacted them for pricing info. for our 3 rental properties, as well as our own property & then an auto policy, they saved me over a $1,000/yr. in premiums. The other thing that stood out about Thumann agency is that while reviewing the current policies I had, they discovered we needed to have an umbrella policy as well. I feel like they really took a personal interest in making sure that we would be coverered in the event of a catastrophic event. When our 16 yr. old twins got their driver's licenses, Steve took time to sit down face-to-face with them to go over the items of interest that most kids don't even consider when they get their licenses. It was nice to have someone outside the family, make an impact on the privilege it is to be driving & some of the consequences that can happen as a result of poor decisions, etc. Anytime I've emailed Steve or any of his Team, I receive a reply or a phone call very quickly. Customer service is outstanding!"
Joan Bugh
"Very responsive and follow through on client requests. Great job!"
Blake Anderson: Senior Vice President - Grubb & Ellis Company
"Great company! Very diligent in handling questions. Surely appreciate Steve's help in non-insurance business."
Barbara Griffiths: Medical Lab Technician - Environmental Health Center of Dallas
"Since switching to your Company, I have not had any problems that weren't handled immediately and professionally. That is what I need because the line of work I'm in doesn't allow me the time to mess with it. The people there have been pleasant and accommodating at all times. Good job!"
Lenny : Consultant - Simpler Consulting
"Thumann has been a great and helpful agency, I love the service I get. I will most definitely refer friends and relatives to Thumann Agency."
Cecilia Lopez: National Life Group
"I am very pleased with your staff everyone I have ever talked to or e/mailed have always had answers for me right away.....Very good staff there would highly recommend them all!!!!"
Cynthia and Richard Hernandez
"Never had a bad experience at Thumann, everyone is friendly, patient and professional. Communication and personalized service is first rate and they all work together as a team. Thanks!"
John Marino
"My personal experience with this agency has been how they worry about giving you the proper coverage for your needs and combining it with a reasonable and affordable premium."
Noe Segovia: Ibi Media
"Before switching to Thumann, I paid insurance premiums to a well known insurance company that provided typical service. By typical service, I mean my checking account was debited for monthly premiums and I never received any calls regarding new savings opportunities or just a simple review of my current insurance needs. I was very apprehensive about changing insurance companies because things seemed to be ok and I had only one bad experience with a claim for property damage. After speaking with an agent from Thumann, I was very impressed with what they had to offer. After several months with Thumann, I am still surprised by periodic courtesy calls and emails that offer informative information on how to lower insurance cost. While other companies seem to have a problem with quality customer service, I am pleased with my decision to change to Thumann Insurance Agency. In my opinion, Insurance is Insurance regardless of the company. However, I see how Thumann's focus on quality customer service captured my attention and business."
Dina and Lorenzo Harris
I love the customer service! :-) First time I have used a local agency, and I love the very fast emails/phone calls. We are so glad we switched our homeowners and auto policies to your agency. Switching our home and auto insurance to your company is saving us around $140 a month!
John K Wright
"I have had many agents over the years, but your organization has set a standard of customer service and support that has made all other pale by comparison. I have been impressed with the proactive processes that the agency has used to help me find the best products associated with my insurance needs and the detailed explanations that I have received on the products that your office offers. The savings that your agency has provided alone has been incredible. Thank you for all your services and support"
Myke Knapp
"Steve and his team are fantastic. They have always been there to help us. I love the personal attention that I receive when I call their office"
Christalle Beaumont
"We've had the Thumann Agency handling our insurance needs for over 25 years.They have always given us top notch service.Their staff has always given us A plus service and been very professional and given us the best rates in the business. I recommend them for all of your insurance needs. Thank you Thumann Agency for your great years of customer service.."
Larry O
"Thumann Agency has the best customer service I have ever encountered! The level of professionalism is unbelievable. Everyone in the office is so friendly and incredibly helpful. If you need insurance , this is the place to call!"
Sharon Smith
"We recommend Steve Thumann without reservation. He and his staff are professional and honest. Steve's customer service priority is evident in all of our dealings with his office."
Diane Bruneau
"They do a great job on making sure your full covered at the best rates!"
Sharon McMillan
"Thank you for helping me pick the right insurance for my family! Very personable! Blessed!"
Terri Lynn Etheredge Bell
I've been with this agency for a year now, and love the level of service. They shop my policy around every renewal just to see if there is something better out there, and continue to save me a significant amount of money, while still providing coverage that is above and beyond. I couldn't be happier really, they save me time and money. Not to mention, if I ever have an issue or question, a quick e-mail or phone call, and I am taken care of.
Jeff Burns. Prosper, TX.
Thumann Insurance is the best. When I have thousands of questions they have a thousand and one answers. They will always go beyond your questions and help you get the best rate. Thanks Thumann Agency for dealing with the nagging woman! Gracias a todos ustedes!
Yesenia Martinez Giron. Rapid office, Dallas.
Our family has been using the Thumann Agency ever since we bought our home in Plano. They have been super helpful and are always quick to answer the phone and answer any questions we have about our coverage.
Carl K. Plano, TX.
Our family uses the Thumann Agency and I love their customer service. They are always super helpful and answer any questions I might have. We've been with them for years and would recommend them to friends.
Renee Hester. McKinney, TX.
Our family uses the Thumann Agency and I love their customer service. They are always super helpful and answer any questions I might have.
Renee Leclair. Mckinney, Tx
Excellent and friendly service with low cost on insurance. Perfect job.
William Bentsen
Loved it!
Mr. Jose Diaz
Whitney did an amazing job !! Super thorough and fats with her work ! Got me exactly what I needed in a very quick time with great explanation ! I was real worried when calling different agents because I know some will tell you whatever to get a sale but definitely not the case here ! I highly recommend this company and her as a agent !! Great work!!!
Brittany Pena
My son recommended your agency. John was efficient and personable. I will definitely recommend John and the agency. It is reassuring to know that you have my back. Thank-you
Gina Burns
I enjoy working with the team and have grown to be able to count on the team to deliver timely and accurate support.
chris coleman
John is an excellent representative of the company. I will most assuredly pass on a recommendation to my friends and colleagues. Seems like a truly nice guy.
FRANCI BRENNER
I'm very happy with the Experience I received. I felt they you were knowledgeable and very involved in trying to assist and in the process. You were very respectful and very supportive And I like the option you provided until I decided on the coverage I preferred.
Stephen Ward
Friendly helpful staff always ready to help. Real folks no machines. Mr.
Norbert Ortiz

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Thumann Insurance Agency, Insurance Agency, Dallas, TX